Data controller
- Controller: IATERA.
- Service area: Mexico City, State of Mexico and remote support across Mexico.
- Privacy requests: use the contact form on this site.
Last updated: August 2026
Privacy Notice
This notice explains how IATERA processes personal data collected through its contact forms, support requests, commercial communications and technical service interactions.
Purposes of processing
- Contact you about IT support, cybersecurity, infrastructure, repair, equipment or component requests.
- Create, prioritize and document service tickets.
- Provide quotes, technical diagnosis, follow-up and customer service.
- Comply with applicable legal, tax, contractual or security obligations.
- Send commercial information only when permitted or requested.
Personal data collected
- Identification and contact data such as name, company, email, phone and preferred channel.
- Service information such as incident descriptions, equipment details, screenshots or technical context provided by you.
- Operational data needed to deliver remote support, diagnostics, server administration or cybersecurity reviews.
Transfers and service providers
- IATERA does not sell personal data.
- Data may be shared with technology providers, hosting platforms, communication tools or competent authorities when required to deliver the service or comply with law.
- Providers are expected to follow confidentiality and security obligations consistent with applicable privacy law.
Rights
- You may request access, rectification, cancellation or opposition to the processing of your personal data where applicable.
- Users covered by GDPR or CCPA-style frameworks may also request portability, deletion, restriction or information about data use, as applicable.
- Requests should include your name, contact method, proof of identity and a clear description of the right you want to exercise.
Security and retention
- IATERA applies administrative, technical and physical safeguards to reduce unauthorized access, loss, misuse or alteration.
- Controls may include secure authentication, encrypted connections, restricted access and service documentation practices.
- Data is retained only as long as needed for the stated purposes and applicable legal, contractual or operational requirements.
Changes and contact
- This notice may be updated when services, legal requirements or internal processes change.
- Material changes will be published on this page.
- For privacy questions or rights requests, use the contact form on this site.